Shipping Information

All of the orders placed during the "Scrooged" Sale are being sent out as soon as possible. Customers will receive an automatic notice with tracking when their orders have been shipped. Give the system a day or two for the tracking to be updated.


The fulfillment company I've been using for the past four years has kicked UPPERCASE out since my small business does not meet their new monthly quotas. While I transition to a new fulfillment partner and inventory is being sent to new warehouses, many products are temporarily unavailable to purchase. Don't worry; they'll be back!

Check out the Stockists page for an UPPERCASE magazine retailer near you. Issue #56 (Jan-Feb-March 2023) is available in Chapters/Indigo in Canada and independent shops in the USA and Canada. Inquire directly with the retailer regarding what they have on hand. 


Issue #56 is still in transit to Central Books, my overseas distributor in the UK, but they have lots of books and back issues and many that are unavailable in North America. Central Books typically can ship worldwide. Inquire with them directly.


When placing your order, please double-check the names and mailing address and make sure that everything is 100% correct and postal-compliant. Please make sure to proofread your email address, too! Thank you.

Overseas? Back issues and books are available through our UK distributor, Central Books. Please also check our Stockists page to find a retailer near you. International subscriptions should be purchased through UPPERCASE—no other vendor is authorized to sell subscriptions.


Carriers across the globe are experiencing delays with tracking updates and package handling/delivery times. Please be patient with the postal service; circumstances vary worldwide with increased time required to cross borders. Local conditions affect delivery, too. If you've received a ship notice email with tracking, I do not have any information beyond what was provided at the time of your shipment. Please read all the details provided in the tracking link. 


Subscribers may experience local delays in receiving their issues; they are sent by publications mail which is not a traceable method. I share the latest info via my weekly newsletter.

Account Information

I don't have an account, what should I do?

No account? No worries! Please proceed as a guest. At the conclusion of your order you will have the option to save your details into an account. This way, you will be able to see and save your order history associated with this email address, but please note that subscription information, fulfillment status and address changes are not held in the online shop. 


How do I log in?

To login, click the human icon in the upper right corner of the website. Follow the prompts if you need to reset your password.


Why can't I log in?

My subscriber database is separate from this online shop and from my newsletter. 


You might receive my weekly newsletter and/or have an UPPERCASE subscription, but that doesn't mean that you have created an account with my online shop. It is up to customers to opt in to creating an account. 


If you haven't saved your login details from a previous shopping session you won't be able to log in since you don't have an account with our Shopify-hosted webshop.


Always use the same email address to make your UPPERCASE purchases.


Contact me if you've made past purchases and want to create an account.


Why are some orders showing as "unfulfilled"?

When logged in and reviewing past orders, please note that the "fulfillment" status only reflects orders sent from our fulfillment warehouse, which are marked fulfilled. Subscriptions and books sent directly from our printer do not have tracking nor is this status indicated in the online shop and will say unfulfilled even though they have been mailed. Sorry, this is a function of the app and not something I can adjust.


What is Shop Pay?

This is a login shortcut with online stores hosted on the Shopify platform. UPPERCASE has Shop Pay enabled for quicker checkout, but all the details saved with Shop Pay are entirely on the customer's side to manage.How do I log in?

UPPERCASE Rewards

How can I earn store credit?

For information about our Rewards (store credit) program, please click here.

Gifts and
Gift Subscriptions

How do I purchase a subscription for someone else?

Please see the instructions here.


How do I purchase a book or back issue for someone else as a gift?

Please put the recipient's name and address in the shipping fields, your email and address in the billing fields. 


Can I include a gift note? How will my recipient know that something is on its way?

Because orders are sent from a fulfillment company, I can't include any gift notes or personal messages to your recipient. You can find some free designs of printable or emailable graphics under the Gift Cards + Subscriptions in the website navigation bar above. Since you purchased the item, you will receive an email notice when the shipment leaves the warehouse.

Wholesale Accounts

If you would like to stock UPPERCASE books and magazine in your store, please contact Customer Service with your name, your shop's name and description, url and your store's full shipping address with phone number.

Subscriber Information

Here are some common questions from subscribers to our quarterly print magazine. 


How do I change my address? 

IMPORTANT NOTE: The online shop does not manage your subscription or subscription address, so if you're moving and need to change your address, please fill in this form (see button below) to update your address. Creating an account with the online shop will store your email and address for future purchases, but does not reflect your subscription information. 


Please note that mailing information is finalized the 10th of the month prior to a new issue coming out in April, July and October. Mailing data for the January issue is finalized November 15. 


What about mail forwarding? 

You must set up mail forwarding with your local post office—make sure you have a service level that will forward magazines as well. This service does not update your information with us! 


It is a subscriber's responsibility to keep their information accurate and current!


How will I know when it’s time to renew? 

We’ll be in touch with you via email before your last issue arrives. You will also receive a personalized poster with your last issue. If you’ve received your subscription as a gift, we won’t have your email on file yet so if you want to receive messages from us, please contact shop@uppercasemagazine.com with your full name, mailing address and email.


Can I purchase more than one subscription at a time? 

We can only handle one shipping address per order so each subscription, gift subscription or renewal needs to be completed as a separate transaction. When purchasing for someone else, put the recipient's address is the shipping fields and your email and details in the billing fields.


Can I cancel my subscription? 

There are no cancellations or refunds on subscriptions. Should you find that UPPERCASE is not for you, we can transfer the remaining issues of your subscription to your friend or colleague or donate the remaining issues to a reader in need.


How can I be featured in the magazine? 

UPPERCASE readers are a talented bunch. We post numerous calls for participation throughout the year. Be sure to follow sign up for our email newsletters. Open calls for submissions are posted here

Returns and Damaged Shipments

We don't accept returns or refunds on books and magazines unless it is due to a damaged shipment. 


How can I report a damaged shipment? 

Every effort is made to package our magazines and books in appropriate and eco-friendly protective materials. Some small dents may happen in the course of a magazine or book's journey to its reader. But occasionally a bigger mishap may happen along the way. We require a digital photo as documentation along with your full name and mailing address. Please note that most damage occurs in the final leg of the postal journey—please report to your postal service provider and leave a note in your mailbox if your magazine was bent. If applicable, we will send a replacement item or a refund, but in the interest of not being wasteful, we don't send replacements for very minor dents or creases or if the postal worker has bent an issue in defiance of the "do not bend" instructions clearly posted on the magazine.

Shipping & Customs

Where do you ship?

We can ship to Canada, USA. We ship internationally to Europe, Australia, New Zealand and parts of Asia. International subscriptions to these regions can only be purchased through UPPERCASE.

Countries we can ship orders and subscriptions to, as of December 2022: Australia, Austria, Belgium, Canada, Curaçao, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong, Iceland, Indonesia, Ireland, Isle of Man, Italy, Japan, Liechtenstein, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom and the United States.


If you're in the UK or Europe, please purchase back issues and books from our UK distributor, Central Books. Consult the Stockists page to find a stockist near you. International subscriptions should be purchased through UPPERCASE—no other vendor is authorized to sell subscriptions.


What will shipping cost?

Shipping costs are calculated based on your location and the weight of the shipment. Orders are sent to our fulfillment centres in Montreal, Quebec, Canada or Mira Loma, California, USA. Though we try to ship items in Canada to Canadian orders, certain items may ship from the USA. Though we try to ship items to our US customers from the US warehouse, occasionally we have to ship from Canada as noted in the product listings. 


The base rate for shipping within Canada is $16. Within the USA, the base rate for shipping is $10. Subscription prices include postage costs.


The base rate for shipping internationally is $30. Subscriptions prices include postage costs.


Will I be charged customs?

Customs charges are at the discretion of the recipient's country and the sole responsibility of the customer.

I'm subscribing internationally. Will I be charged customs?
Charges are at the discretion of your country's rules and regulations. They are your responsibility to pay. If you're subscribing after an issue has the most recent issue has already been mailed (Nov 15 for Jan-Feb-March issue, March 15 for April-May-June issue, June 15 for July-Aug-Sept issue, Sept 15 for Oct-Nov-Dec issue), your first copy will be sent from a fulfillment warehouse as a parcel and subject to customs on the value of the single issue sent. Subsequent issues are sent publications mail and won't be charged customs. International orders to the UK, Europe, Australia are shipped from a USA-based warehouse.

Contact

If we haven't answered your questions above, please contact us for assistance:

shop@uppercasemagazine.com



Looking for a phone number?

Sorry, we (and by that, I really mean me, Janine—UPPERCASE is a one-woman operation) cannot take orders over the phone. I will answer promptly via email.