Pandemic Shipping Information
Carriers across the globe are experiencing delays with tracking updates and package handling/delivery times. Please be patient with the postal service; circumstances vary worldwide with increased time required to cross borders. Local conditions affect delivery, too. Normal delivery times are no longer guaranteed by any carriers.If you've received a ship notice email with tracking, I do not have any information beyond what was provided at the time of your shipment. Please read all the details provided in the tracking link.
Subscribers may experience local delays in receiving their issues and I ask for your patience; they are sent by publications mail which is not a traceable method.
General Account Information
My subscriber database is separate from this online shop and from my newsletter. So just because you might receive my weekly newsletter or are an UPPERCASE subscriber doesn't mean you have an online shop account login. To login, click the human icon in the upper right corner of the website.
If you haven't saved your login details from a previous shopping session you won't be able to log in since you don't have an account with our Shopify-hosted webshop. Please proceed as a guest. At the conclusion of your order you will have the option to save your details into an account. This way, you will be able to see and save your order history associated with this email address, but please note that subscription information, fulfillment status and address changes are not held in the online shop.
***When logged in and reviewing your past orders, please note that the "fulfillment" status only reflects orders sent from our fulfillment warehouse, which are marked fulfilled. Subscriptions and books sent directly from our printer do not have tracking nor is this status indicated in the online shop and will say unfulfilled even though they have been mailed. Sorry, this is a function of the app and not something I can adjust.***
Here are some common questions from subscribers to our quarterly print magazine.
How do I change my address?
IMPORTANT NOTE: The online shop does not manage your subscription, so if you're moving and need to change your address, please fill in this form to update your address. Creating an account with the online shop will store your email and address for future purchases, but does not reflect your subscription information. If you have specific questions about your subscription not answered here, please email email@example.com.
Please note that mailing information is finalized the 10th of the month prior to a new issue coming out in January, April, July and October. If you have mail forwarding with your local post office, make sure you have a service level that will forward magazines as well. This service does not update your information with us! It is up to subscribers to keep their information accurate and current.
How will I know when it’s time to renew?
We’ll be in touch with you via email before your last issue arrives. You will also receive a letter with your last issue. If you’ve received your subscription as a gift, we won’t have your email on file yet so if you want to receive messages from us, please contact firstname.lastname@example.org with your full name, mailing address and email.
Can I purchase more than one subscription at a time?
You can only use one shipping address per order so each one needs to be a separate transaction. Select a Gift Subscription option when purchasing for someone else. The recipient's address is entered in the shipping fields and yours in the billing.
Can I cancel my subscription?
There are no cancellations or refunds on subscriptions. Should you find that UPPERCASE is not for you, we can transfer the remaining issues of your subscription to your friend or colleague or donate the remaining issues to a reader in need.
How can I be featured in the magazine?
How do I purchase a subscription for someone else?
I'm revamping the gift subscription system. In the meantime, if you want to give a friend or colleague something from UPPERCASE, please purchase them a Gift Card so that they can redeem it for a subscription or other publication of their choosing.
How do I purchase a book or back issue for someone else as a gift?
Please put the recipient's name and address in the shipping fields, your email and address in the billing fields.
Can I include a gift note? How will my recipient know that something is on its way?
Returns and Damaged Shipments
We don't accept returns or refunds on books and magazines unless it is due to a damaged shipment.
How can I report a damaged shipment?
Every effort is made to package our magazines and books in appropriate and eco-friendly protective materials. Some small dents may happen in the course of a magazine or book's journey to its reader. But occasionally a bigger mishap may happen along the way. We require a digital photo as documentation along with your full name and mailing address. Please note that most damage occurs in the final leg of the postal journey—please report to your postal service provider and leave a note in your mailbox if your magazine was bent. If applicable, we will send a replacement item or a refund, but in the interest of not being wasteful, we don't send replacements for very minor dents or creases or if the postal worker has bent an issue in defiance of the "do not bend" instructions clearly posted on the magazine.
Where do you ship?
We ship to Canada, USA, Europe, Australia, New Zealand and parts of Asia.
What will shipping cost?
Shipping costs are calculated based on your location and the weight of the shipment. Orders are sent to our fulfillment centres in Montreal, Quebec, Canada or Mira Loma, California, USA. Though we try to ship items in Canada to Canadian orders, certain items may ship from the USA. Though we try to ship items to our US customers from the US warehouse, occasionally we have to ship from Canada as noted in the product listings.
The base rate for shipping within Canada is $16. Within the USA, the base rate for shipping is $10. Subscription prices include postage costs.
When placing your order, please always double-check your mailing address that everything is 100% correct and postal compliant. Thank you.
Shipping Outside of North America
What will shipping cost for addresses outside of North America?
The base rate for shipping internationally is $30. Subscriptions prices include postage costs.
Will I be charged customs?
Customs charges are at the discretion of the recipient's country and the sole responsibility of the customer. Most international orders to the UK, Europe, Australia are shipped from the US warehouse via Asendia, DHL or FedEx.
Do you ship to my country?
We ship internationally to Europe, Australia, New Zealand and parts of Asia. International subscriptions to these regions can only be purchased through UPPERCASE.
Looking for a phone number?
Sorry, we (and by that, I really mean me, Janine—UPPERCASE is a one-woman operation) cannot take orders over the phone. Since I'm working from home these days, I am not publishing my phone number. Thanks for your understanding. I will answer promptly via email.
If you would like to stock UPPERCASE books and magazine in your store, please contact Customer Service with your name, your shop's name and description, url and your store's full shipping address with phone number.