Shipping Information

I don't have an account, what should I do?

Please proceed as a guest. At the conclusion of your order you will have the option to save your details into an account. This way, you will be able to see and save your order history associated with this email address, but please note that subscription information, fulfillment status and address changes are not held in the online shop. 

How do I log in?

To login, click the human icon in the upper right corner of the website. Follow the prompts if you need to reset your password.

Why can't I log in?

My subscriber database is separate from this online shop and from my newsletter. 

You might receive my weekly newsletter and/or have an UPPERCASE subscription, but that doesn't mean that you have created an account with my online shop. It is up to customers to opt in to creating an account. 

If you haven't saved your login details from a previous shopping session you won't be able to log in since you don't have an account with our Shopify-hosted webshop.

Always use the same email address to make your UPPERCASE purchases.

Contact me if you've made past purchases and want to create an account.

Why are some orders showing as "unfulfilled"?

When logged in and reviewing past orders, please note that the "fulfillment" status only reflects orders sent from our fulfillment warehouse, which are marked fulfilled. Subscriptions and books sent directly from our printer do not have tracking nor is this status indicated in the online shop and will say unfulfilled even though they have been mailed. Sorry, this is a function of the app and not something I can adjust.

What is Shop Pay?

This is a login shortcut with online stores hosted on the Shopify platform. UPPERCASE has Shop Pay enabled for quicker checkout, but all the details saved with Shop Pay are entirely on the customer's side to manage.

How can I earn store credit?

For information about our Rewards (store credit) program, please click here.

How do I purchase a subscription for someone else?

Please see the instructions here.

How do I purchase a book or back issue for someone else as a gift?

Please put the recipient's name and address in the shipping fields, your email and address in the billing fields. 

Can I include a gift note? How will my recipient know that something is on its way?

If you would like to stock UPPERCASE books and magazine in your store, please contact Customer Service with your name, your shop's name and description, url and your store's full shipping address with phone number.

Here are some common questions from subscribers to our quarterly print magazine. 

How do I change my address? 

IMPORTANT NOTE: The online shop does not manage your subscription or subscription address, so if you're moving and need to change your address, please fill in this form (see button below) to update your address. Creating an account with the online shop will store your email and address for future purchases, but does not reflect your subscription information. 

Please note that mailing information is finalized the 10th of the month prior to a new issue coming out in April, July and October. Mailing data for the January issue is finalized November 15. 

What about mail forwarding? 

You must set up mail forwarding with your local post office—make sure you have a service level that will forward magazines as well. This service does not update your information with us! 

It is a subscriber's responsibility to keep their information accurate and current!

What issues are coming?

#57  April/May/June 2023

#58  July/Aug/Sept 2023

#59  Oct/Nov/Dec 2023

#60  Jan/Feb/March 2024

#61  April/May/June 2024

#62  July/Aug/Sept 2024

#63  Oct/Nov/Dec 2024

#64  Jan/Feb/March 2025

#65  April/May/June 2025

etc!

How will I know when it’s time to renew? 

We’ll be in touch with you via email before your last issue arrives. You will also receive a noticed mailed with your last issue. If you’ve received your subscription as a gift, we won’t have your email on file yet so if you want to receive messages from us, please contact shop@uppercasemagazine.com with your full name, mailing address and email.

Can I purchase more than one subscription at a time? 

We can only handle one shipping address per order so each subscription, gift subscription or renewal needs to be completed as a separate transaction. When purchasing for someone else, put the recipient's address is the shipping fields and your email and details in the billing fields.

Can I cancel my subscription? 

There are no cancellations or refunds on subscriptions. Should you find that UPPERCASE is not for you, we can transfer the remaining issues of your subscription to your friend or colleague or donate the remaining issues to a reader in need.

How can I be featured in the magazine? 

UPPERCASE readers are a talented bunch. We post numerous calls for participation throughout the year. Be sure to follow sign up for our email newsletters. Open calls for submissions are posted here. 

We don't accept returns or refunds on books and magazines unless it is due to a damaged shipment. 

How can I report a damaged shipment? 

Every effort is made to package our magazines and books in appropriate and eco-friendly protective materials. Some small dents may happen in the course of a magazine or book's journey to its reader. But occasionally a bigger mishap may happen along the way. We require a digital photo as documentation along with your full name and mailing address. Please note that most damage occurs in the final leg of the postal journey—please report to your postal service provider and leave a note in your mailbox if your magazine was bent. If applicable, we will send a replacement item or a refund, but in the interest of not being wasteful, we don't send replacements for very minor dents or creases or if the postal worker has bent an issue in defiance of the "do not bend" instructions clearly posted on the magazine.

Where do you ship?

We can ship to Canada, USA. We ship internationally to Europe, Australia, New Zealand and parts of Asia. International subscriptions to these regions can only be purchased through UPPERCASE.

Countries we can ship orders and subscriptions to, as of December 2022, subject to change: Australia, Austria, Belgium, Canada, Curaçao, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong, Iceland, Indonesia, Ireland, Isle of Man, Italy, Japan, Liechtenstein, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom and the United States.

If you're in the UK or Europe, please purchase back issues and books from our UK distributor, Central Books. Consult the Stockists page to find a stockist near you. International subscriptions should be purchased through UPPERCASE—no other vendor is authorized to sell subscriptions.

What will shipping cost?

Shipping costs are calculated based on your location and the weight of the shipment. Orders are sent to our fulfillment centres in 

Brampton, Ontario, Canada or near Los Angeles, California, USA. Though we try to ship items in Canada to Canadian orders, certain items may ship from the USA. Though we try to ship items to our US customers from the US warehouse, occasionally we have to ship from Canada as noted in the product listings. 

The base rate for shipping within Canada is $16. Within the USA, the base rate for shipping is $10. Subscription prices include postage costs.

The base rate for shipping internationally is $30. Subscriptions prices include postage costs.

I'm subscribing internationally. Will I be charged customs?
Customs charges are at the discretion of the recipient's country and the sole responsibility of the customer.

If you're subscribing after an issue has the most recent issue has already been mailed (Nov 15 for Jan-Feb-March issue, March 15 for April-May-June issue, June 15 for July-Aug-Sept issue, Sept 15 for Oct-Nov-Dec issue), your first copy will be sent from a fulfillment warehouse as a parcel and subject to customs on the value of the single issue sent. Subsequent issues are sent publications mail and won't be charged customs. International orders to the UK, Europe, Australia are shipped from a USA-based warehouse.