Pandemic info

UPPERCASE's fulfillment partners based in Montreal (Quebec, Canada) and Mira Loma (California, USA) are still operational and shipping. My readers and I are very grateful to their work and all the efforts of delivery and postal workers around the world. 


Carriers across the globe are experiencing significant delays with tracking updates and package handling/delivery times. Please be patient with the postal service during this difficult time; circumstances vary worldwide with increased time required to cross borders. Local conditions affect delivery, too. Normal delivery times are no longer guaranteed by any carriers and globally they're working with Christmas-level mail volume with reduced staff and increased safety protocols. 


Subscribers may experience delays in receiving their issues and I ask for your patience; they are sent by publications mail which is not a traceable method.


Our printer is operational and new issues and pre-ordered books will all continue as scheduled.

Online Account Information

The email to which you receive Janine's weekly newsletter is not related to the online shop account login. 


Being a subscriber doesn't mean that you automatically have an account with our online shop—it is the customer's decision to create an account, which simply saves your order history and address so that you don't have to type it in next time. 


If you haven't previously saved your login details from a previous shopping session you won't be able to log in since you don't have an account with our Shopify-hosted webshop. 


At the conclusion of your order you will have the option to save your details into an account. This way, you will be able to see and save your order history associated with this email address, but please note that subscription information, fulfillment status and address changes are not held in the online shop. 


***When logged in and reviewing your past orders, please note that the "fulfillment" status only reflects orders sent from our fulfillment warehouse, which are marked fulfilled. Subscriptions and books sent directly from our printer do not have tracking nor is this status indicated in the online shop and will say unfulfilled even though they have been mailed.***

Subscriber Information

Here are some common questions from subscribers to our quarterly print magazine. 


How do I change my address? 


IMPORTANT NOTE: The online shop does not manage your subscription, so if you're moving and need to change your address, please fill in this form to update your address. Creating an account with the online shop will store your email and address for future purchases, but does not reflect your subscription information. If you have specific questions about your subscription not answered here, please email shop@uppercasemagazine.com. 


We send our data to the printer well in advance of it arriving to your door. That’s why it’s important to keep your mailing address current with us. Please fill in this form to update your address.Please note that mailing information is finalized the 15th of the month prior to a new issue coming out in January, April, July and October. If you have mail forwarding with your local post office, make sure you have a service level that will forward magazines as well.It is up to subscribers to keep their information accurate and current.



When will my next issue arrive? 


Depending on when you've subscribed, your first issue will either be sent directly from our printer to you or sent via one of our fulfillment centres.UPPERCASE magazine publishes four times a year with issues released each January, April, July and October. Although we can tell you when the magazine leaves UPPERCASE headquarters, we can’t predict how long the postal service will take. Follow us on Instagram to see readers around the world sharing their excitement about the new issue’s arrival. If your mailing information is current your issue is most likely on its way. If you think there is a problem, email shop@uppercasemagazine.com.



How will I know when it’s time to renew? 


We’ll be in touch with you via email before your last issue arrives. You will also receive a letter with your last issue. If you’ve received your subscription as a gift, we won’t have your email on file yet so if you want to receive messages from us, please contact shop@uppercasemagazine.com with your full name, mailing address and email.



How can I be featured in the magazine? 


UPPERCASE readers are a talented bunch. There are many ways to participate. We post numerous calls for participation throughout the year. Please visit our website to see how you can contribute illustration, photography or writing. Be sure to follow sign up for our email newsletters. Open calls for submissions are posted here. 


How can I purchase a Gift Subscription for someone else? 


When the shipping and billing address differ or when you're purchasing a gift, please select the Gift Subscription options.Please have the recipient's current and correct mailing information at hand. If you're renewing for someone, make sure you're using the same name as the original subscriber. You can only purchase one subscription at a time, so if you're subscribing or renewing on behalf of multiple people, please do a separate transaction for each recipient. 



Can I purchase more than one subscription at a time? 


You can only use one shipping address per order so each one needs to be a separate transaction. Select a Gift Subscription option when purchasing for someone else. The recipient's address is entered in the shipping fields and yours in the billing.



Can I cancel my subscription? 


There are no cancellations or refunds on subscriptions. Should you find that UPPERCASE is not for you, we can transfer the remaining issues of your subscription to your friend or colleague or donate the remaining issues to a reader in need.

Shipping policy

Shipping costs are calculated based on your location and the weight of the shipment. Orders are sent to our fulfillment centres in Montreal, Quebec, Canada or Mira Loma, California, USA. 


You can also select from various service levels for faster shipping options if desired. You will receive an automatic email when your order is shipped from the warehouse.


Please note that customs charges are at the discretion of the recipient's country and the sole responsibility of the customer. Though we try to ship items in Canada to Canadian orders, certain items may ship from the USA. Though we try to ship items to our US customers from the US warehouse, occasionally we have to ship from Canada. Most international orders to the UK, Europe, Australia are shipped from the US warehouse via United States Postal Services. 


If you want your shipment to be trackable, please select the Fedex or UPS options. 


When placing your order, please always double-check your mailing address that everything is 100% correct and postal compliant. Thank you.



Where do you ship to? 


We ship to Canada, USA, Europe, Australia, New Zealand and parts of Asia. Put your desired items in your cart and proceed to checkout. Enter your mailing address when prompted and the shipping costs will be calculated. You can decide to proceed to payment at this stage. 


Returns and Damaged Shipments

We don't accept returns or refunds on books and magazines unless it is due to a damaged shipment. 


How can I report a damaged shipment? 


Every effort is made to package our magazines and books in appropriate and eco-friendly protective materials. Some small dents may happen in the course of a magazine or book's journey to its reader. But occasionally a bigger mishap may happen along the way. Please send us a digital photo as documentation along with your full name and mailing address.Please note that most damage occurs in the final leg of the postal journey—please report to your postal service provider and leave a note in your mailbox if your magazine was bent.If applicable, we will send a replacement item or a refund, but in the interest of not being wasteful, we don't sent replacements for very minor dents or creases or if the postal worker has bent an issue in defiance of the "do not bend" instructions clearly posted on the magazine.

Wholesale Accounts

For existing customers, please contact Customer Service if you haven't already received your login information. If you would like to stock UPPERCASE books and magazine in your store, please complete this application. 

Contact

If we haven't answered your questions above, please contact us for assistance:

shop@uppercasemagazine.com



Looking for a phone number?


Sorry, we (and by that, I really mean me, Janine— UPPERCASE is a one-woman operation) cannot take orders over the phone. Since I'm working from home these days, I am not publishing my phone number. Thanks for your understanding. I will answer promptly via email.