Hello!
Thank you for visiting UPPERCASE. I'm happy that you're here.
I'm the publisher, editor, designer (and customer service, too!) of this one-woman operation. I appreciate you taking the time to read and understand the details below.
It will ensure an easy shopping experience for you (and make my life a little easier as well during this busy season).
♥ Thank you!
Janine Vangool
Before you proceed to shop and explore, there are a few things you should know…
No local pickups in Calgary. All orders must be placed online.
I employ a fulfillment company to pack and ship your orders. They will get your order in motion just as soon as possible while following health and safety precautions. Orders ship from Montreal, Quebec and Mira Loma, California.
Delivery times are not guaranteed by any carriers. The effects of the pandemic plus holiday shipping volumes are straining postal systems worldwide. Local conditions like lockdowns affect deliveries as well. I do not know how long your packages will take to arrive to their destinations. Order early to avoid disappointment.
You will receive an automated notice when your order leaves the warehouse. Expect delays in updates to tracking info. Some items sent by media mail in the USA are not trackable. I do not have additional information on delivery timeframes other than what is stated in the tracking information provided.
Overseas? Consider ordering books and back issues from our UK distributor. If your country is not listed on our Help page, we do not currently ship there.
All Subscriptions, Renewals and Gift Subscriptions should be placed through this website. No other vendors are authorized to sell subscriptions.
Currency conversion: UPPERCASE is a Canadian company and all our transactions occur in Canadian dollars. When the final checkout is done in Canadian funds, your credit card or payment method handles the conversion to your currency. The receipts you get from UPPERCASE are shown in Canadian dollars, but the equivalent conversion is shown on the statement from your payment method (credit card or Paypal).
When purchasing a Gift Subscription, please put the recipient's address in the shipping fields and your address and email in the billing. Please follow the step-by-step instructions on the Gift Subscription page.
To order books and back issues as a gift, put the recipient's address in the shipping fields and your address and email in the billing.
If you are ordering for multiple people, each shipping address requires a separate transaction.
Sorry, no personal gift messages can be included in your order but I do have some nice free downloads that you can share with your recipient.
Please be mindful when adding items to your cart. Read all product descriptions and take your time. You will receive a receipt immediately following a successful transaction. Save your receipts for future reference.
Pay attention when placing your order—do not rush through the checkout process. Proof all names, addresses and input your email carefully. Inputting addresses is easier on a computer or laptop than a mobile device.
Need help??? Once you've entered the site, consult the Help tab in the website navigation for answers to common questions as well as my contact information.