Welcome to UPPERCASE. I'm happy that you're here.

I'm Janine, the publisher, editor, designer (and customer service, too!) of this one-woman operation. I appreciate you taking the time to read and understand these details before proceeding. It will make your ordering experience easier and my workload a little lighter—so that I can concentrate on creating all these lovely books and magazines!

No local pickups in Calgary. All orders must be placed online.

I employ a fulfillment company to pack and ship your orders, following health and safety precautions. Whenever possible, USA orders ship from Los Angeles and Canadian orders from Montreal. Overseas orders ship from Los Angeles. You will receive an automated notice when your order of a book or back issue leaves the warehouse. Expect delays in updates to tracking info. Most items are sent media mail, which is not traceable at every step. Book and back issue bundles are sent via Priority Mail or FedEx.

Delivery times are not guaranteed by any carriers. Please be patient with the postal service; it is overloaded with holiday shipping and pandemic conditions. Circumstances vary worldwide and local conditions can affect delivery, too. 

Waiting on a previous order? There is nothing that we can do at this point but allow the backlog to clear. I do not have any additional information beyond the tracking information emailed upon shipment of your order. Please be patient. I understand your concern, but there is no need to email me at this point.

Subscriptions including issue #48 previously ordered have been mailed. Please be patient; delivery times will vary greatly. They are sent publications mail and not traceable en route. Please keep in mind that it is the January-February-March 2021 issue, so it is not late nor is it lost if it hasn't yet arrived. New subscription and renewal orders will be fulfilled as they are ordered. 

Outside of North America? Order books and back issues from our UK distributor. If you're ordering through me, expect overseas shipments to take at least 6-8 weeks; customs charges are at the discretion of the recipient's country and the responsibility of the purchaser. Please place your subscriptions and renewals through this website, thanks.

Currency conversion: UPPERCASE is a Canadian company with all prices and receipts shown in Canadian dollars. The equivalent conversion is shown via your payment method. We accept Visa, MC, Amex and Paypal—no cheques or ordering by mail.

Receipts are emailed immediately following a successful transaction. Save your receipts for future reference.

Please be mindful when adding items to your cart. Read all product descriptions and take your time. 

Pay attention when placing your order. Proof all names, addresses and input your email carefully. Inputting addresses is easier on a computer or laptop than a mobile device. Review the emailed receipt and get in touch immediately if you've made a mistake. 

If you still have questions, they are likely answered on the Help page. 

Thank you for your kind attention and support.

-Janine