Due to the pandemic, delivery times are not guaranteed by any carriers.

UPPERCASE's fulfillment partners based in Montreal (Quebec, Canada) and Mira Loma (California, USA) are still operational and shipping. My readers and I are very grateful to their work and all the efforts of delivery and postal workers around the world. 

Carriers across the globe are experiencing significant delays with tracking updates and package handling/delivery times. Please be patient with the postal service during this difficult time; circumstances vary worldwide with increased time required to cross borders. Local conditions affect delivery, too. Normal delivery times are no longer guaranteed by any carriers.If you've received a ship notice email with tracking, I do not have any information beyond what was provided at the time of your shipment. Please read all the details provided in the tracking link.

Subscribers may experience delays in receiving their issues and I ask for your patience; they are sent by publications mail which is not a traceable method.

Our printer is operational and new issues and pre-ordered books will all continue as scheduled.

Currency conversion: UPPERCASE is a Canadian company with all prices and receipts shown in Canadian dollars. 

***I'm trying out a new app that can display pricing in CAD, USD, GBP and Euros... scroll to the very bottom of the footer to change your preference.

The equivalent conversion is shown via your payment method. We accept Visa, MC, Amex and Paypal—no cheques or ordering by mail.

Receipts are emailed immediately following a successful transaction. Save your receipts for future reference.

Please be mindful when adding items to your cart. Read all product descriptions and take your time. 

Pay attention when placing your order. Proof all names, addresses and input your email carefully. Inputting addresses is easier on a computer or laptop than a mobile device. Review the emailed receipt and get in touch immediately if you've made a mistake. 

Purchasing Gift Subscriptions

When the shipping and billing address differ or when you're purchasing a gift, please select from the Gift Subscription options. Please have the recipient's current and correct mailing information at hand. If you're renewing for someone, make sure you're using the same name as the original subscriber. You can only purchase one subscription at a time, so if you're subscribing or renewing on behalf of multiple people, please do a separate transaction for each recipient. 

Ordering Gifts

Please put the recipient's name and address in the shipping fields, your email and address in the billing fields. Please follow the directions for a Gift Subscription if purchase a subscription or renewal for someone else.

Because orders are sent from a fulfillment company, I can't include any gift notes or personal messages to your recipient. You can find some free designs of printable or emailable graphics at this link. Perhaps you can send them an email or note in the mail to let them know something is on the way. Since you purchased the item, you will receive an email notice when the shipment leaves the warehouse.

No local pickups in Calgary. All orders must be placed online.

We ship to Canada, USA, Europe, Australia, New Zealand and parts of Asia. 

I employ a fulfillment company to pack and ship your orders, following health and safety precautions. Whenever possible, USA orders ship from Los Angeles and Canadian orders from Montreal. Overseas orders ship from Los Angeles. You will receive an automated notice when your order of a book or back issue leaves the warehouse. Expect delays in updates to tracking info. Most items are sent media mail, which is not traceable at every step. Book and back issue bundles are sent via Priority Mail or FedEx.

Customs

Please note that customs charges are at the discretion of the recipient's country and the sole responsibility of the customer. Though we try to ship items in Canada to Canadian orders, certain items may ship from the USA. Though we try to ship items to our US customers from the US warehouse, occasionally we have to ship from Canada as noted in the product listings. Most international orders to the UK, Europe, Australia are shipped from the US warehouse via United States Postal Services. 

When placing your order, please always double-check your mailing address that everything is 100% correct and postal compliant. Thank you.

If you're in the UK or Europe, please consider purchasing back issues and books from our UK distributor, Central Books. Subscriptions can be purchased through us.

Please note that customs charges are at the discretion of the recipient's country and the sole responsibility of the customer. 

We ship to Canada, USA, Europe, Australia, New Zealand and parts of Asia. 

If you're ordering through UPPERCASE, expect overseas shipments to take at least 6-8 weeks. Customs charges are at the discretion of the recipient's country and the responsibility of the purchaser. Overseas customers may place their subscriptions and renewals through this website, thanks. 

My subscriber database is separate from this online shop and from my newsletter. So just because you might receive my weekly newsletter doesn't mean you have an online shop account login. 

If you haven't previously saved your login details from a previous shopping session you won't be able to log in since you don't have an account with our Shopify-hosted webshop. At the conclusion of your order you will have the option to save your details into an account. This way, you will be able to see and save your order history associated with this email address, but please note that subscription information, fulfillment status and address changes are not held in the online shop. 

***When logged in and reviewing your past orders, please note that the "fulfillment" status only reflects orders sent from our fulfillment warehouse, which are marked fulfilled. Subscriptions and books sent directly from our printer do not have tracking nor is this status indicated in the online shop and will say unfulfilled even though they have been mailed.***

The online shop does not manage your subscription, so if you're moving and need to change your address, please fill in this form to update your address. 

At the end of your order, you have the option of creating an account with the online shop. This will store your email and address for future purchases, but does not reflect your subscription information. If you have specific questions about your subscription not answered here, please email shop@uppercasemagazine.com. 

Go to the Help page for more Subscriber Information.

IMPORTANT NOTE: The online shop does not manage your subscription, so if you're moving and need to change your address, please fill in this form to update your address. Creating an account with the online shop will store your email and address for future purchases, but does not reflect your subscription information. If you have specific questions about your subscription not answered here, please email shop@uppercasemagazine.com. 

We send our data to the printer well in advance of it arriving to your door. That’s why it’s important to keep your mailing address current. Please fill in this form to update your address. Please note that mailing information is finalized the 10th of the month prior to a new issue coming out in January, April, July and October. If you have mail forwarding with your local post office, make sure you have a service level that will forward magazines as well. This service does not update your information with us! It is up to subscribers to keep their information accurate and current.

Consult the Help page for additional info and contact details. Thank you for your kind attention and support.